Durian Consumption & After-Sales Information

Recommended Consumption

Durians are best enjoyed when fully ripe. It is recommended to consume them as soon as possible after delivery. If not eating right away, please refrigerate the durian or keep the flesh in an airtight container.

Order Information Confirmation

Once an order is placed, it will enter the fulfillment process. Please double-check your delivery address and contact number before submitting your order to avoid any errors.

Receipt and Inspection

Please inspect the package immediately upon receipt. If you find any shipping damage, leakage, or quality issues, please provide photos within 12 hours.

After-Sales Policy

  • Fresh products are perishable and have a short shelf life; we do not accept returns or refunds without valid reason.
  • The following conditions are not covered by after-sales service:
  • Wrong delivery address or recipient refusal.
  • Improper storage or delayed inspection after opening.
  • External factors during transportation such as high temperature, pressure, vibration, or collisions.
  • Naturally occurring characteristics of durian after ripening, such as natural cracking, color changes, size variations, or slight bitterness, which do not affect edibility.

Important Reminder

Durians are high in natural sugar. Please consume in moderation. Individuals with alcohol consumption, certain medical conditions, or special groups should make a reasonable decision based on their own health condition and consult a doctor if needed.